MR888 Privacy Policy — Data Protection Your Privacy

01Introduction and Scope of Privacy Policy

MR888 (mr888.fun) respects the privacy of every individual using our platform. This Privacy Policy explains in detail how we collect, process, store, disclose and protect your personal data when you register, log in or use any services provided by MR888, whether through our website, mobile app or other related channels.

This policy applies to all users of the MR888 platform, including registered members, website visitors, applicants in the registration process and former members whose data is still retained as required by law. By using MR888 services, you consent to the collection and processing of your personal data as described in this document.

02Types of Personal Data We Collect

MR888 only collects data that is strictly necessary to provide a safe, efficient service that meets legal requirements. Below are the categories of data we collect:

Data Category	Example Information	Primary Purposes
Identity Information	Full name, date of birth, identity card/passport number	Identity verification (KYC), legal compliance
Contact Information	Email address, phone number, residential address	Account communications, verification, customer support
Financial Information	Bank account number, e-wallet, transaction history	Deposit and withdrawal processing
Platform Activity Data	Game history, betting records, account balance	Account management, fraud detection
Technical Data	IP address, device type, browser, operating system	Security, fraud detection, analytics
Cookie Data	Session cookies, preference cookies, analytics cookies	User experience, targeted marketing

We do not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless required by applicable law for specific identity verification purposes.

03How We Collect Your Personal Data

Your personal data is collected through various means when you interact with the MR888 platform:

• Account Registration: When you register a new account, we collect basic information such as your name, email, phone number and date of birth.
• KYC Verification: During the identity verification process, you will need to upload documents such as a copy of your ID, proof of address, and proof of payment method.
• Platform Usage: Automatically when you use the platform — including login data, gaming activity, transaction records, and navigation behaviour.
• Communications with Us: When you contact our support team via live chat, email or other channels, we record the content of that communication.
• Cookies and Tracking Technologies: Through cookies, web pixels, and similar technologies used on our website to enhance the user experience.
• Third-Party Sources: We occasionally receive data from identity verification providers, fraud prevention agencies, or payment providers for verification purposes.

04Personal Data Usage Purposes

MR888 only uses your personal data for legitimate and transparent purposes. We never use your data for purposes beyond the scope stated here without first obtaining your additional consent.

• Account Management: To create, verify, and maintain your account on the mr888 platform.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions securely and accurately.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and platform abuse.
• Legal Compliance: To fulfil our obligations under anti-money laundering (AML), know your customer (KYC), and related legislation.
• Customer Support: To provide technical assistance and efficiently resolve your complaints or inquiries.
• Marketing (with consent): To send information about promotions, bonuses, and the latest offers — only if you have given consent to receive marketing communications.
• Platform Improvements: To analyse usage patterns and improve overall service quality, technical performance, and user experience.
• Responsible Gaming: To monitor gameplay patterns and identify members who may need related support Responsible Gaming.

05Data Sharing with Third Parties

Only in limited and specific circumstances may MR888 share your personal data with trusted third parties. All data sharing is carried out under strict controls and only when genuinely necessary:

• Payment Providers: FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay and other payment providers for securely processing your financial transactions.
• Identity Verification Providers: Third-party KYC companies that assist us in verifying member identities in accordance with legal requirements.
• Technology Service Providers: Cloud infrastructure providers, server hosts, and cybersecurity services that help us operate the platform securely.
• Anti-Fraud Agency: Agencies or systems that help us identify and prevent fraudulent activity and money laundering.
• Statutory Authorities: Government authorities, law enforcement agencies, or courts when required by law or a valid court order.

All third parties we work with have signed strict data processing agreements and are required to comply with data protection standards equal to or higher than our own.

06Data Security and Encryption

MR888 invests seriously in cybersecurity infrastructure to ensure your personal data is always protected. The technical and organisational security measures we employ include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and mr888's servers is encrypted using bank-grade encryption protocols.
• Stored Data Encryption: Sensitive data stored in our database is also encrypted using the latest encryption algorithms.
• Tiered Access Control: Only staff with specific authorisation may access member personal data, and every access is automatically logged.
• 24/7 Monitoring: Our cyber threat monitoring system operates around the clock to detect and respond to any suspicious activity.
• Regular Security Audits: Penetration testing and independent security audits are conducted regularly to identify and address any vulnerabilities.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an additional layer of security on their accounts.

While we take all reasonable steps to protect your data, no security system can guarantee 100% protection against all threats. In the event of a data breach affecting your information, we will notify you within 72 hours after we become aware of the incident.

07Cookie Policy

MR888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, game sessions and security. Cannot be disabled.
• Preference Cookies: Saves your language, currency, and display preferences for a more convenient platform experience.
• Analytics Cookies: Helps us understand how members use the platform so we can make continuous improvements.
• Marketing Cookies: Used to display promotions and offers relevant to your interests. You may opt out of these cookies.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the MR888 platform.

08Data Retention Period

MR888 only retains your personal data for as long as it is needed for the purposes stated in this policy or as required by applicable law:

• Active Account Data: Retained for the duration your account is active, plus 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years as required by Malaysian financial and tax laws.
• KYC Documents: Retained for 6 years after the business relationship ends, in accordance with anti-money laundering legal requirements.
• Security Log Data: Retained for 12 months for security investigation and audit purposes.
• Customer Support Communications: Retained for 3 years for reference and service improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

09Your Rights as a Data Subject

As a data subject, you have certain rights regarding the personal data held by mr888. We fully respect these rights and will respond to every request within a reasonable timeframe:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete data.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data — subject to our legal obligations to retain certain records.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Restriction of Processing: You may request that we restrict how we use your data under certain circumstances.
• Right to Data Portability: You may request your personal data in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: You may withdraw consent to data processing at any time, though this does not affect the validity of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our data protection team via 24/7 live chat or email at [email protected]. We will respond within 30 working days from the date the request is received.

10Privacy Policy Amendments and Contact Us

MR888 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service needs. Any material changes will be communicated to you via your registered email or in-platform notification at least 14 days before the amendment takes effect.

The latest version of this Privacy Policy is always available on this page with a clear update date. Continued use of the mr888 platform after the effective date of any amendment is considered acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding how we handle your personal data, our team is ready to assist via 24/7 live chat or email [email protected]. We take every privacy-related inquiry seriously and are committed to providing a satisfactory response in a timely manner.